Terms of Service

These terms are an agreement between you and Wisam Katesh, an individual doing business in Israel as a sole trader under the name Aivting, of Btzier 50, Karmiel, Israel ("Aivting", "we", "us"). They apply when you create an account or use Aivting. If you use Aivting for an organisation, you accept these terms on its behalf and confirm you are allowed to do so; "you" then means that organisation.

The service

Aivting tracks how AI answers mention brands. You choose prompts (questions a buyer might ask), your brand and competitors. Aivting collects answers to those prompts from AI services such as ChatGPT and Google's AI features, checks them for the brands you track, and shows the results with the answers behind them. The AI services available to you are those listed for your plan on our pricing page at the time you subscribe.

Who can use Aivting

Aivting is built for business use: agencies, marketing teams and professionals using it for their work. By subscribing, you confirm that you are buying Aivting for your trade, business or profession. You must be at least 18. If the law treats you as a consumer even though you use Aivting for work (for example, as a freelancer), nothing in these terms takes away the rights the law gives consumers that can't be waived.

Accounts and workspaces

Keep your login details safe. You are responsible for activity in your account.
Each workspace has an owner who controls who has access to it. People can also be added to a single project (see "Members and roles").
Seats are for named individuals and cannot be shared. Viewers do not count toward the user limit on Lite and Pro.
Give us accurate details and keep your email address current, so we can reach you about your account and billing.
You can create an account without choosing a plan. Without a plan you can view a demo project with sample data, but you can't track your own brands or collect answers until you choose a plan.
If an account never has a plan, isn't part of any project and has no pending invitation, we delete it 30 days after it was created. You can sign up again at any time.
We may give some accounts access to a plan free of charge at our discretion. We will tell you at least 30 days before that free access ends. It never turns into a paid subscription unless you choose and pay for one.

Members and roles

You can invite people to a project as an editor or a viewer. The app shows what each role can do. Viewers can see the project's results, including AI answers, but can't change anything, start runs, export data or see the project's other members.
Invite only people who are allowed to see the project's data, such as your colleagues or your client. We don't email invitations: you send the invite link yourself. It works only for the email address you entered and expires after 7 days.
Everyone needs their own account and must accept these terms. You are responsible for the people you invite and for what they do in your projects. A project owner can change roles or remove people at any time, and removed people lose access right away.
If you join a project that belongs to another customer, that customer controls the project and its data. These terms still apply to your own use of Aivting.
If a customer deletes its workspace or account, the people it invited lose access to its projects, and its share links stop working.

Logos and files you upload

You can upload a logo, yours or your client's, to show on a project's reports and share links. You confirm that you own the logo or have its owner's permission to use it this way. Don't upload the logo of a brand you don't represent, such as a competitor you track.
You keep your rights in your logos. You give us a limited, non-exclusive, royalty-free permission to store, resize and display them only to provide these features to you. We won't use your logo or your client's logo in our marketing without written permission.
If we receive a credible complaint that an uploaded file infringes someone's rights, we may remove it, and we will tell you. If you show us that you have the right to use it, we will restore it. To report a file, email hello@aivting.com.

Plans, billing and renewal

Plans, prices and limits (such as the number of prompts, engines, brands, competitors, seats and how often prompts run) are shown on our pricing page.
Prices and tax: prices are in US dollars and don't include tax. Any sales tax, VAT or similar tax that applies where you are is added at checkout, and the checkout shows the total before you pay. If you are a business in the EU or UK, you can enter your VAT ID at checkout.
Our reseller, Paddle: we sell Aivting through Paddle, which acts as our reseller and merchant of record. Depending on where you are, that is Paddle.com Market Limited, Paddle.com Inc. (United States) or Paddle.com (Canada) Ltd. Paddle processes your payment, calculates, collects and pays the tax, and issues your receipts and invoices. Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) apply to the payment, and these terms apply to your use of Aivting. If anything in these terms conflicts with Paddle's Buyer Terms about the payment itself, Paddle's terms apply to the payment.
Subscriptions renew automatically at the end of each billing period (monthly or yearly, whichever you chose at checkout), at the price in effect then, until you cancel. Paddle charges the payment method you used at checkout. We show the price, billing period and renewal terms at checkout before you pay.
Failed payments: if a renewal payment fails, Paddle tries again and lets you know, and you keep access while it does. You can update your card in the app under Billing, Manage billing. If the payment still fails after the retries, your plan ends and your workspace goes back to having no plan.
Price changes: we will tell you by email at least 30 days before a new price applies to your subscription. The new price applies from your next renewal after that notice. A new price never applies to a period you have already paid for. If you don't want it, cancel before your next renewal and you won't be charged the new price.
Limits: if you reach a plan limit, you can't add more until you remove one or change your plan.
Pauses in collection: to protect the service and keep its running costs under control, we may pause collection for a workspace for a time, for example after a move to a lower plan, when a provider has a problem, or to stop abuse. While collection is paused, your data and reports stay available, and answers that weren't collected are shown as blocked, never counted as "not mentioned". If a pause keeps you from using what your plan includes, email us at hello@aivting.com. This doesn't limit any right the law gives you.
Changing your plan: the workspace owner can change plan in the app under Billing. On monthly billing, you can move to another monthly plan or to yearly billing. On yearly billing, you can move to another yearly plan, but not to monthly billing; if you'd rather pay monthly, cancel your yearly plan so it doesn't renew, and choose a monthly plan once it ends. Before you confirm, we show the amount that will be charged or credited. The change applies straight away and is prorated:
- If the new plan costs more, you pay the prorated difference, plus any tax, right away.
- If it costs less, the prorated difference becomes a credit on your account with Paddle. Paddle keeps the credit on your customer account with Paddle and uses it automatically toward your next Aivting payments in the same currency. It isn't paid back to your card, except where the law requires it.
- If your workspace has already collected more this month than a lower plan covers, collection may pause until the 1st of the next month (UTC). Your data stays available.
- You can't change plan while a payment is overdue, or after you have cancelled. Resume your plan first.

Cancellation and refunds

You can cancel at any time online, without contacting us: in the app, go to Billing and choose Manage billing. This opens Paddle's secure customer portal, where you cancel. You can also use the link in the receipt email Paddle sends you. Billing then shows the date your plan ends.
You can also cancel by emailing hello@aivting.com from the address on your account. The cancellation counts from the day we receive your email, even if our reply comes later, and we cancel it in Paddle for you.
After you cancel, your plan stays active until the end of the period you have paid for, and it does not renew. Until that date, you can undo the cancellation with Resume plan in Billing.
Refunds: If Aivting isn't right for you, email us within 14 days of your first payment for a subscription and we will refund that payment in full. This applies to the first payment of a monthly or a yearly plan. When the refund is made, your subscription ends straight away: your workspace goes back to having no plan, collection stops and your projects become read-only. Your data stays in your account until you delete it. After those 14 days, payments are non-refundable, including partial months or years, unused prompts and credits from plan changes, except where these terms say otherwise. You can still cancel at any time, and you won't be charged again. If you upgrade, the 14 days don't restart.
We issue refunds through Paddle, our merchant of record, to your original payment method. Paddle may review a refund before paying it. Once Paddle pays it, a card refund usually takes 3 to 5 working days to reach your account, depending on your bank.
Yearly renewals: Before a yearly plan renews, Paddle emails you a reminder where the law requires one. If you forget to cancel and email us within 14 days of the renewal charge, we will refund it in full and end the plan.
Chargebacks: if you dispute an Aivting payment with your bank or card issuer, your subscription ends straight away, just as after a full refund. Please email us first; we can usually fix a billing problem faster. This doesn't limit any right your bank or the law gives you to dispute a charge.
This section does not limit any right to cancel or get a refund that the law gives you and that cannot be waived. Paddle's refund policy also gives some buyers, such as consumers in the EU, UK and Israel, a legal right to withdraw from a purchase.

Acceptable use

You agree not to:

break the law, or track prompts designed to collect sensitive personal data about individuals;
try to access another customer's workspace or data, probe or break our security, or get around plan limits;
resell, sublicense or redistribute Aivting's data or AI answers as a data set or data product of your own, or publish AI answers in full or in bulk (sharing reports, share links and exports with your clients as part of your own services is allowed);
use Aivting or its data, including exports, to train or build a competing AI model or service, or to build or offer a search engine, AI answer service or other product that competes with the AI services and search engines the data comes from;
upload content you don't have the right to use, or share links, reports or exports in a way that breaks the law or someone else's rights;
overload the service, use bots or scripts against it other than through features we provide, or share accounts to avoid seat limits;
use Aivting to harass, defame or mislead others, including by presenting AI answers as statements of fact by Aivting.

We may suspend use that breaks these rules (see "Suspension and termination").

Your data

You own your content: the prompts, brands, competitors, logos and other information you put into Aivting, and your reports. AI answers shown in Aivting and included in reports and exports are third-party content (see "AI answers and accuracy"); you may use them as these terms allow.
You give us permission to store and process your content only to run, secure and improve the service for you, and as described in our Privacy Policy. We do not sell it.
Support access. We look at your workspace content (prompts, AI answers, results and project members) only when your workspace owner turns on support access in Settings, which lasts up to 7 days and can be turned off at any time, or when the law requires it or it is necessary to investigate a security incident or a serious breach of these terms, as our Privacy Policy explains. Without that permission, we can see account information such as your plan, payment status, usage records and error records, so we can run the service, handle billing and keep it secure.
You are responsible for having the right to put your content into Aivting.
You can export your project data as CSV files (owners and editors). A project's owner can delete the project in the app at any time. It is removed for everyone right away, its data is erased within 24 hours, and the deletion can't be undone. You can also delete your account in the app, or ask us to delete your workspace or account at hello@aivting.com. After a workspace or account is deleted, we delete your content within 30 days, except copies in backups, which are deleted within 30 more days. Our Privacy Policy lists the limited records we keep after a deletion.
Files you export or download are your copies. You are responsible for keeping them secure and for any personal data in them; AI answers can name real people.
When we process personal data in your workspace content for you, "Processing personal data for you" below applies.
We may create statistics that don't identify you, your organisation, your clients or any person, such as how many runs finish or fail, to run and improve the service. We don't publish your brands, prompts or results, and we don't show them to other customers.

Processing personal data for you

When Aivting processes personal data in your workspace content on your behalf (for example, the names and email addresses of people you invite, or people named in AI answers), we act as your processor. This section is our data processing agreement with you, under Article 28 of the GDPR and the UK GDPR and under Israeli privacy law.

We process that data only to provide Aivting as these terms describe, and on your documented instructions. Your instructions include these terms, your settings and the features you use, such as members, share links, exports and support access. If the law requires us to do anything else with it, we will tell you first, unless the law forbids that.
Within our business, only our founder can access it. Anyone else who gets access in the future will be bound by confidentiality in writing first.
We protect it with the measures described in our Privacy Policy under "Security".
You authorise the sub-processors listed in our Privacy Policy. We will update that list at least 14 days before a new sub-processor starts processing personal data in your workspace content. If you object on reasonable data-protection grounds, tell us before the change; if we can't address your objection, you can cancel and receive a pro-rata refund of any prepaid period. We bind each sub-processor to written data-protection terms that protect the data at least as well as this section.
We help you, as far as we reasonably can, to answer requests from people who exercise their privacy rights, and with security, breach notifications and data protection assessments that concern Aivting.
We tell you without undue delay after we become aware of a personal data breach that affects your workspace content.
When your workspace or account is deleted, we delete that data as our Privacy Policy describes, unless the law requires us to keep it. You can export your project data before then.
We give you the information you reasonably need to show that this section is followed, and we answer reasonable written questions about it.
Transfers out of the EU, the UK and Israel follow the safeguards described in our Privacy Policy under "International transfers".
If you need a separately signed data processing addendum, email hello@aivting.com.

AI answers and accuracy

Please read this section carefully.

AI answers are written by third parties. The answers Aivting shows are generated by AI services that we do not control. They are not our statements, and we do not check whether what they say is true.
They change. The same prompt can get a different answer from one run to the next, and AI services change their models and sources over time. Answers we collect may also differ from what a particular person sees, for example because of their location, account or settings.
Our numbers are estimates. Measures such as visibility (the share of answers that name a brand), position and share of voice are statistics based on a sample of answers. We show the number of answers each figure is based on so you can judge it.
No guarantees of outcomes. Aivting, including its suggested actions, does not change how AI services answer and does not guarantee any ranking, mention, citation, traffic or business result.
When you share results. Reports, share links and exports show AI answers as third-party content. Don't present them as statements by Aivting or as verified facts.
Availability of AI services. We collect answers through third-party providers. If an AI service or provider changes or blocks access, we may be unable to collect answers for that service for a time, or at all. If we permanently stop supporting an AI service included in your plan, we will tell you by email, and you can cancel your subscription so that it doesn't renew. If you pay yearly, you may instead cancel and receive a pro-rata refund of the unused part of your prepaid year: email us at hello@aivting.com, and your plan ends when the refund is made. This doesn't limit any right the law gives you.

Suggested actions

What they are. Aivting may suggest actions, such as the items in "Action items", based on fixed rules applied to the AI answers collected for your project. They are general information to help you decide what to look at. They are not legal, marketing, SEO or other professional advice, and they don't take into account facts about your business that Aivting doesn't have.
No guarantee. We don't promise that any suggested action will lead to a mention, citation, ranking, traffic or other result, or by any date. AI services decide their own answers, and those answers change (see "AI answers and accuracy"). If a figure changes after you act, that alone doesn't show the action caused it.
Your decision. You decide whether and how to act on a suggestion, and you are responsible for what you do, including content you publish and messages you send. Before you act, check that the action suits your situation and follows the law and the rules of any website, review platform or community you use, such as rules on reviews, endorsements, self-promotion and email.
Sharing with your clients. If you share suggested actions with a client, you are responsible for the advice you give them. Don't present suggestions as guarantees or as professional advice from Aivting, and don't remove the note that explains them in reports, PDFs and share links.

Our service and trademarks

Aivting, its software, design and content belong to us or our licensors. These terms give you the right to use Aivting while you have an account, within the limits of your plan or, without a plan, the demo; they do not transfer any ownership to you. If you send us feedback or ideas, we may use them without owing you anything.

ChatGPT is a trademark of OpenAI. Google, Gemini and related marks are trademarks of Google LLC. Other product names, such as Perplexity, belong to their owners. Aivting is not affiliated with, endorsed by or sponsored by any of these companies.

Third-party services

Aivting relies on third-party services, such as hosting, sign-in, payment (Paddle) and data providers. Your use of Google sign-in is also subject to Google's terms. We are not responsible for third-party services we do not control, but we choose them carefully.

Availability and changes

We work to keep Aivting available, but we do not promise it will be uninterrupted or error-free, and we do not offer a service-level agreement (SLA) unless we agree one with you in writing. Planned maintenance may cause short interruptions.
We may improve or change features. If we remove a core feature of your plan, we will tell you in advance, and you may cancel and receive a pro-rata refund of any prepaid period. If we permanently stop supporting an AI service included in your plan, "Availability of AI services" under "AI answers and accuracy" applies instead.

Suspension and termination

We may suspend or close an account that seriously or repeatedly breaks these terms, puts the service or other customers at risk, or does not pay. Where reasonable, we will warn you first and give you a chance to fix the problem.
If we close your account without cause, we will refund any prepaid period you have not used.
You may stop using Aivting and cancel at any time (see "Cancellation and refunds").
Sections that by their nature should survive (such as "Your data", "Limitation of liability" and "Governing law") continue after the account ends.

Limitation of liability

To the extent the law allows:

Aivting is provided "as is" and "as available", without warranties beyond those stated in these terms.
We are not liable for indirect or consequential losses, such as lost profits, revenue, goodwill or data, or for decisions you make based on AI answers, on our estimates or on suggested actions.
Our total liability for all claims under these terms is limited to the greater of (a) the fees for your Aivting subscription for the 6 months before the event giving rise to the claim (for a yearly plan, half of the yearly fee you paid for the current year), or (b) US$100.
These limits don't reduce the refunds these terms promise.
Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law, and nothing in them limits the rights of a consumer that can't be limited by contract.

Indemnity

If a third party makes a claim against us because of content you upload to Aivting (including logos), the way you share links, reports or exports, or your breach of "Acceptable use", you will cover our reasonable costs of that claim, including any amount a court awards or that you agree to in a settlement. We will tell you about the claim promptly, let you take part in handling it, and not settle it in your name without your agreement. This doesn't apply to a claim caused by our own breach of these terms.

Governing law

These terms are governed by the laws of the State of Israel.
If you have a complaint, please email us first at hello@aivting.com, and we will try to resolve it with you.
Claims under these terms go to the competent courts in Israel. Either of us may also ask any court that has jurisdiction for urgent relief.
If you are a consumer, you can also bring a claim in the courts where you live, and you keep the protection of the laws there that can't be excluded by contract.

Changes to these terms

We may update these terms. If a change materially affects you, we will email account holders at least 30 days before it takes effect. If you don't accept the change, you can cancel before it takes effect and receive a pro-rata refund of any prepaid period. Continuing to use Aivting after that date means you accept the new terms. We may make changes that don't affect you materially, such as clearer wording or a new feature, by updating this page.

General

These terms, together with the policies they refer to and anything we agree with you in writing, are the whole agreement between us about Aivting.
If a court finds part of these terms unenforceable, that part applies as far as the law allows, and the rest of the terms still apply.
If we don't enforce a right straight away, we can still enforce it later.
We may transfer these terms to a company that we set up to run Aivting, or to a buyer of the business. We will tell you, and your rights under these terms will not be reduced. You may not transfer your account without our written agreement.
We send notices to the email address on your account. You can send notices to hello@aivting.com.
If we translate these terms, the English version applies.

Contact

Questions about these terms: hello@aivting.com, or write to Wisam Katesh (Aivting), Btzier 50, Karmiel, Israel.